Customer Service(CPD CS)

Provider: E M Training Solutions
Free
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Description An interactive and fun opportunity to look at and improve the interface between staff and the public and clients. Businesses can choose elements from this course to best suit their requirements
Duration Cost and Duration as agreed with client
Website

http://em-training.com
Categories Leadership and Management, Teaching and Learning, Management, Support Staff, Teaching staff, Assistant Headteacher, CPD Leader, Deputy Headteacher, Headteacher, Head of year / Pastoral leader, Business Manager, Special Educational Needs Coordinator, Administration Staff, Catering Staff, Learning Support, Pupil Support, Site staff, Technicians, Other support staff, Advanced Skills Teacher, Excellent Teacher, Main-scale (core) teacher, Newly Qualified Teacher, Non-practising teacher, Post-threshold Teacher, Pupil mentor, Supply / Peripatetic teacher, Trainnee (pre-QTS) teacher, Teacher trainer, Head of Department / Faculty, Administration, Personal Development, Parents and Community, Wider Context, Work-life Balance, Change Management, Coaching and Mentoring, CPD Leadership, Performance Management, Business Management, Organisational Improvement, Personalised Learning, Classroom Management
Learning outcomes for participants/users and, where relevant, pupils or students

 

1.    Developing a Client Focused Attitude
- Customer Service Means; Mission Possible; Best of time and worst of times

2.    What you say and how you say it
- Verbal and vocal skills; Jargon; Let me tell you

3.    Make a connection
- Telephone successes

4.    Here’s looking at you
- Face to face communicating

5.    Stop Look and Listen
- What are the client’s requirements

6.     The sky is the limit
- Customise your service to meet the clients needs

7.    When the going gets tough
- Difficult clients

8.     That’s not all
- Cross selling for client satisfaction

9.     What about us
- Service for your internal clients

Evidence underpinning this approach The provider has not supplied this information
How users/participants can evaluate success The provider has not supplied this information
Follow-up activities and support The provider has not supplied this information
Details

This course does not have any pre-booked dates available. Please contact the provider directly to arrange this training.