New review

Course_thumb Customer Service Course
E M Training Solutions

An interactive and fun opportunity to look at and improve the interface between staff and the public and clients. Businesses can choose elements from this course to best suit their requirements

Free (Duration: Cost and Duration as agreed with client)

Reviewthis

Already a GoodCPDGuide user? Sign in now.

Stated learning outcomes for this course

 

1.    Developing a Client Focused Attitude
- Customer Service Means; Mission Possible; Best of time and worst of times

2.    What you say and how you say it
- Verbal and vocal skills; Jargon; Let me tell you

3.    Make a connection
- Telephone successes

4.    Here’s looking at you
- Face to face communicating

5.    Stop Look and Listen
- What are the client’s requirements

6.     The sky is the limit
- Customise your service to meet the clients needs

7.    When the going gets tough
- Difficult clients

8.     That’s not all
- Cross selling for client satisfaction

9.     What about us
- Service for your internal clients


*

How much impact has this course had on your pupils' learning, on your own professional practice, and how well did it achieve its stated learning outcomes? Please give as much detail as possible including evidence of impact.


How would you rate the quality of information, teaching, presentation and/or coaching (as applicable)? How much follow-up support has been available (if applicable)? Did this course/event/resource/service challenge your thinking or merely provide tips and tricks?


How were the venue, catering, facilities and accomodation (if applicable)? How well did the provider deal with your booking?


Any other comments? Would you recommend this to others?

In order to ensure that you can edit your review in future, and so that the provider can reply to you directly, we need a few details from you so that you can log in later

Email *

Mr/Ms/Dr/Etc.
First name *
Last name *

Organisation name

Job title

Set password At least 6 characters please.) *

Set password confirmation (type the same password again.) *