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Course_thumb Customer Service Course
E M Training Solutions

An interactive and fun opportunity to look at and improve the interface between staff and the public and clients. Businesses can choose elements from this course to best suit their requirements

Free (Duration: Cost and Duration as agreed with client)


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Stated learning outcomes for this course


1.    Developing a Client Focused Attitude
- Customer Service Means; Mission Possible; Best of time and worst of times

2.    What you say and how you say it
- Verbal and vocal skills; Jargon; Let me tell you

3.    Make a connection
- Telephone successes

4.    Here’s looking at you
- Face to face communicating

5.    Stop Look and Listen
- What are the client’s requirements

6.     The sky is the limit
- Customise your service to meet the clients needs

7.    When the going gets tough
- Difficult clients

8.     That’s not all
- Cross selling for client satisfaction

9.     What about us
- Service for your internal clients


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