Dealing with Difficult Parents

Provider: Creative Education
£289.00 + VAT
Accreditation opportunities: None

No reviews yet

Provider Rating No reviews yet
Description From time to time all staff will be faced by a difficult and demanding parent. From challenging academic results to accusations of bullying some parents can be very intimidating or even aggressive. This course will examine effective ways of handling such situations. Real situations will be studied and appropriate solutions reviewed. This course is suitable for all staff who come into face to face or telephone contact with parents.
Duration One Day

Creative Education's website
Categories Secondary, Management, Parent Support, Out of school
Learning outcomes for participants/users and, where relevant, pupils or students Parents as consumers - and the issues this raisesWhat makes a parent angry?Defusing the situationThe surprise encounterPreparing for a meeting and the importance of taking notesCalling a meeting closed and escalation of isuesYour legal responsibilit
Evidence underpinning this approach The provider has not supplied this information
How users/participants can evaluate success The provider has not supplied this information
Follow-up activities and support The provider has not supplied this information
Details Available across the country. For details of dates call us on 0800 881 8185 or visit our website at

This course does not have any pre-booked dates available. Please contact the provider directly to arrange this training.