Managing Conflict and Difficult People(Conft1)

Provider: kchamberlainandco

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Description How to resolve conflict rationally and effectively
Duration Day/INSET

kchamberlainandco's website
Categories Leadership and Management, Teaching and Learning, Management, Support Staff, Teaching staff, Assistant Headteacher, CPD Leader, Deputy Headteacher, Headteacher, Head of year / Pastoral leader, Business Manager, Special Educational Needs Coordinator, Administration Staff, Catering Staff, Learning Support, Pupil Support, Site staff, Technicians, Other support staff, Advanced Skills Teacher, Excellent Teacher, Main-scale (core) teacher, Newly Qualified Teacher, Non-practising teacher, Post-threshold Teacher, Pupil mentor, Supply / Peripatetic teacher, Trainnee (pre-QTS) teacher, Teacher trainer, Head of Department / Faculty, Administration, Personal Development, Parents and Community, Examinations, Finance, Change Management, Coaching and Mentoring, CPD Leadership, Performance Management, Business Management, Organisational Improvement, Care Work, Midday Supervision / Play, Parent Support, Behaviour for Learning, Inclusion, SEND, Classroom Management, In school, After-school meetings, Speech / Seminar, Governor, Child Protection Officer, School closure day, Coaching / Mentoring, Gifted and Talented Coordinator
Learning outcomes for participants/users and, where relevant, pupils or students

Understanding how to deal with people who exhibit negative and/or manipulative behaviours

Improved self-esteem and assertiveness

How to recognise the causes and consequences of conflict 

Greater understanding of body language and the assualt cycle   

Techniques and skills for defusing difficult situations

Coping with Stress                                 

Evidence underpinning this approach

  Eric Berne

John Kabat-Zinn

Fisher, Ury

How users/participants can evaluate success

Specific Performance Indicators 

Follow-up activities and support



9.30 am - 4pm        2  fifteen minute breaks and 45 minutes for lunch

Delivery style is workshop based and interactive

This course does not have any pre-booked dates available. Please contact the provider directly to arrange this training.