Tackling Difficult Conversations

Provider: Osiris Educational
£279.00 + VAT
Accreditation opportunities: Online post -course support. Delegate file including extra materials. CPD Certificate. Quality training facilities

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Description How to handle difficult conversations with confidence: •Underperformance •Delivering criticism •Giving bad news •Having to say ‘no’ Systematic approaches and models to lower emotional temperature 10 top tips to use immediately
Duration Full Day Course

Osiris Educational's website

Categories Primary, Secondary, Early Years/Foundation, Further education, 14-19, KS1, KS2, KS3, KS4, Management, Teaching staff, Assistant Headteacher, CPD Leader, Deputy Headteacher, Headteacher, Head of year / Pastoral leader, Business Manager, Special Educational Needs Coordinator, Advanced Skills Teacher, Excellent Teacher, Main-scale (core) teacher, Newly Qualified Teacher, Non-practising teacher, Post-threshold Teacher, Pupil mentor, Supply / Peripatetic teacher, Trainnee (pre-QTS) teacher, Teacher trainer, Head of Department / Faculty, Personal Development, Coaching and Mentoring, CPD Leadership, Performance Management, Out of school, Governor, Child Protection Officer
Learning outcomes for participants/users and, where relevant, pupils or students

How to face difficult conversations, head on Explore confrontation risks and benefits Know how to deal with ‘hard’ and ‘soft’ issues: behaviour attitude manner manipulation Unlock the psychology of difficult conversations Learn to break habits and exit comfort zones Prepare, deliver and deal with difficult conversations Plan constructively and establish clear objectives Getting the right mindset: overcoming the need to be liked Pinpoint the most appropriate conversation: style tone ego state language How to maintain composure and control Ways to avoid aggression and defensiveness Build a skill-base to tackle difficult conversations confidently Practical tools and techniques to maximise outcomes Questioning tips Interaction strategies Opening lines De-escalation techniques Mirroring strategies Communication and response skills Handling defensive feelings How to say ‘no’ and mean it Tackle difficult conversations assertively and confidently

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Rodger Pyrah - Rodger brings over 20 years experience as an educator and a headteacher to his training courses. His warm and intelligent style will inspire you to achieve outstanding project results.

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